Deliveries and exchanges

Deliveries

Spain (peninsula) and Portugal

  • If you place your order before 9 am, it will arrive the following day. If you place your order after 9 am, it will arrive in 48hrs. It may last 24 hours more on Portugal and on some Spain regions.
  • Deliveries are free of charge in orders above 30 euros.

*Outlet products will have an extra of 4 euros in concept of shipping costs for orders below 90 euros.

Rest of Europe

  • Depending on the country of destination, the delivery period is from 2 to 5 days.
  • Shipping costs are 12 euros.
  • If applied, customs office expenses will be assumed by the customer.

Special periods

In special sales periods (sale, outlet, promotions…) shipping terms may be increased.

Customized products

Those products that have been customized with our monogramming service will need 3 extra days to be shipped.

Exchanges

Is it possible to exchange my items? Do I have to pay for it?

Requests for exchanges must be made within 30 natural days after reception of the shipment. The first size exchange is FREE, however, if you want to exchange models or colors we will refund you the amount of your shoes and you can order the style you want on your own from our website.​ 

You can also exchange those products included on "Venta Premium" or "Outlet" section. However, in case we do not have available your size, we would make you a voucher code without expiration for the amount paid. 

Customized products cannot be returned.

To exchange the size of your product please follow the instructions below:

SPAIN AND PORTUGAL

Inside the package you will find a card with the instructions  to make the size exchange. Please, fill in the card and introduce it inside the package. Then, go to the “Deliveries and Exchanges” Section at our website and download THIS DOCUMENT. After having filled it in, please, send it to returns@mintandrose.com with the order number on the subject. We will arrange the pick up and send you an email with the day that the courier will pick up the package.

As soon as we receive the package, we will start with the procedures of the size exchange and send you the pair you’re asking for.

EUROPE

Inside the package you will find a card with the instructions to make the size exchange. Please, fill in the card and introduce it inside the package. In order to make the pick up request, send an email to returns@mintandrose.com with the order number on the subject and specifying the pick up address and a telephone number. When the pick up request is made, you will receive an email with the return label and the pick up information.

As soon as we receive them at our offices we will start with the exchange process.

**You can also make the size exchange at our flagship store in Santa Teresa St. 12, Madrid!!**

*In the case that you decide to send the package on your own, please take into account that you hold full responsibility until the package arrives at our facilities. Shipping address is: CALLE PILAR MIRÓ 3, PARCELA 18, 47008 VALLADOLID, SPAIN.

 Returns

If needed, is it possible to return my items? Do I have to pay for returns?

Requests for returns must be made within 30 natural days after reception of the shipment.

Those products included on "Venta Premium" or "Outlet" section can not be returned.

Customized products cannot be returned.

Please, if you want to return your product follow the instructions below:

SPAIN AND PORTUGAL

Inside the package you will find a card with the instructions  to make the size exchange. Please, fill in the card and introduce it inside the package. Then, go to the “Deliveries and Exchanges” Section at our website and download THIS DOCUMENT. After having filled it in, please, send it to returns@mintandrose.com with the order number on the subject. We will arrange the pick up and send you an email with the day that the courier will pick up the package.

As soon as we receive the package, we will start with the procedures of the return and refund, deducting 9 euros for return costs.

EUROPE

Inside the package you will find a card with the instructions to make the size exchange. Please, fill in the card and introduce it inside the package. In order to make the pick up request, send an email to returns@mintandrose.com with the order number on the subject and specifying the pick up address and a telephone number. When the pick up request is made, you will receive an email with the return label and the pick up information.

As soon as we receive them at our offices we will start with the procedures of the return and refund, deducting 13,50 euros for return costs.

**You can also make the return at our flagship store in Santa Teresa St. 12, Madrid!!**

*In the case that you decide to send the package on your own, please take into account that you hold full responsibility until the package arrives at our facilities. Shipping address is: CALLE PILAR MIRÓ 3, PARCELA 18, 47008 VALLADOLID, SPAIN.