Shipping and delivery
Shipping and DeliverySpain (mainland) and Portugal.
- If you place your order before 9 am, it will be delivered on the following day. If you place your order after 9 am, it will be delivered in 48 hrs. Deliveries may take 24 additional hours for Portugal and some other regions in Spain .
- Deliveries are free of charge in orders above 30 euros.
- Depending on the country of destination, the delivery period is from 2 to 5 days.
- Deliveries are free of charge in orders above 80 euros.
- Any additional charges for customs clearance must be borne by the customer.
ExchangesCan I exchange my items?Of course! The first size or color exchange is FREE. If you want another style, you must place a new order and indicate the new order reference in your return request so that no return costs are chargedConditions:
- Requests for exchanges must be made within 30 natural days from the shipment of the order. Please remember that items must be returned in the same conditions as they were delivered. Customized products cannot be exchanged or returned.
- If the size required is not available, you will get a voucher for the full amount with no expiration date. In case of requesting a refund, € 5 will be deducted for management fees.
- You can also exchange items included in the "Premium Sales" or "Outlet" sections. You have 15 days from the shipping date of your order to exchange your purchase. However, if your size is not in stock, you will get a voucher code for the corresponding amount that does not expire.
Name of the person who made the order
Returned product and size
New size desired
ReturnsCan I return my items?Of course! Requests for returns must be made within 30 natural days from the shipment of the order. You will get your refund in about 14 days though the same payment method you used to make the purchase. Please remember that items must be returned in the same conditions as they were delivered. Items included in the "Premium Sale" or "Outlet" sections and customized products cannot be returned.
|How will you return your items?||Return costs|
|I will return my items at a mint&rose store*||FREE|
I will return my items online. I am keeping half of the items included in my order or more. (E.g. 2 items ordered, 1 item returned; 3 items ordered, 1 item returned)
|I will return my items online. I am keeping less than half of my order. (E.g. 3 items ordered, 2 items returned; 2 items ordered, both of them returned).||
Spain and Portugal:
Rest of Europe:
|*I will take care of shipping the parcel back to you||FREE. REMEMBER, you must write that you took care of it yourself in the card inside the package. Please note that you hold full responsibility for the item until the parcel arrives at our facilities. The address is CALLE PILAR MIRÓ 3, PARCELA 18, 47008 VALLADOLID, SPAIN.|
Instructions:SPAIN AND PORTUGAL:
- Inside the package you will find a card with the instructions to make the return. Please, fill in the card and put it inside the package.
- Then, please, send an email to email@example.com with your order number as the subject and including the following information (you could find it in the order´s confirmation):
-Returned product and size
- We will arrange the collection and send you an email with the day that the courier will collect the package.
- As soon as we receive the package, we will process the refund, deducting the return costs.
- Inside the package you will find a card with the instructions to make the return. Please, fill in the card and put it inside the box, pack it and stick the return label you received with your order. To request a collection, send an email to firstname.lastname@example.org with the order number on the subject and specifying the collection address and a telephone number. When the collection request is made, you will receive an email with further information for the pick up.
- As soon as we receive the items in our offices, we will process the refund, deducting the return costs.